Cargo iQ announces big changes this year

Marie Seco-Köppen is Cargo iQ’s new ED. Image: Cargo iQ

After 26 years at the helm and 50 years in the business, Lothar Moehle who has been with Cargo iQ since the very beginning, will be stepping down from his function as Executive Director and heading into well-deserved retirement in JUN24. In his stead, Marie Seco-Köppen will take on the title of Executive Director in MAY24. She has a solid, 20+ year background in global air freight and currently chairs Cargo iQ’s Master Operating Plan (MOP) Working Group. Seco-Köppen comes over to Cargo iQ from Im3pact AG, a consultancy for global transportation, and will put her experience in delivering air freight process improvements and digitalization to good use.

Along with the management change announced at the World Cargo Symposium on 13MAR24, Cargo iQ also revealed that it was introducing a tiered membership program and a KPI performance scorecard in the coming months. Piloted by Cargo iQ Board members such as KLM Cargo and Kuehne+Nagel, the new initiatives should further drive quality in the air cargo industry. Based on their level of implementation and reporting conformance, members will be ranked as Bronze, Silver, or Gold. The new scorecard being designed to support forwarder-carrier and carrier-ground handling agent relationships, will measure certain Cargo iQ Milestones including its key KPI, Notified for Delivery (NFD). It should serve to provide greater transparency and dialogue.

Seco-Köppen commented: “This new chapter promises to be exciting, and I am looking forward to engaging with the Board and members to further extend Cargo iQ’s unique cross-stakeholder quality program. In our fragmented industry, quality standards and digitalization remain crucial to attain increased performance visibility, which is required to remove redundancies and jointly drive-up service consistency for the shipper.”

Lothar Moehle stated: “Cargo iQ is taking the next step in driving quality in our industry by engaging members in two initiatives that put implementation transparency at the heart of the process, as well as ensuring all stakeholders have clear KPIs against which they can measure success and define improvements. The scorecard system will be open for all air cargo stakeholders who engage with Cargo iQ members to use to measure the quality of their partner’s service, but also their own performance.”

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