Etihad’s Hermes 5 upgrade is successful

Hermes Logistics Technologies (HLT) announced this week, that the upgrade to Hermes 5 at Etihad Airport Services Cargo (EASC)’s hub in Abu Dhabi, went well. As well as running on the newest cargo management system (CMS), the airline will soon also benefit from Hermes’ Business Intelligence add-on, which is planned to go live next month. Both companies worked intensively together – both on and offsite – with the aim of ensuring minimum downtime during hub operations as the CMS switchover went live.

Soon to benefit from digital business intelligence. Image: Etihad

Yuval Baruch, Chief Executive Officer of Hermes Logistics Technologies, commented: “We are pleased to see Etihad Airport Services Cargo going live with our latest Hermes 5 on-premises in Abu Dhabi. We have worked with the company since 2015, and our teams have collaborated closely on this implementation to ensure a smooth switch-over. In addition to the operational efficiency and new functionality of the upgraded CMS, EASC will benefit from an enhanced version of Hermes Business Intelligence, a comprehensive dashboard reporting tool based on Hermes’ extensive data lakes. The combination of these solutions will help the company with operational insight so it can make better-informed decisions.”

Naresh Ranganathan, Acting Vice President at Etihad Airport Services Cargo, said: “Our upgrade to Hermes 5 has been a success, owing to the strong collaboration between Hermes Logistics Technologies and our teams. We were able to complete the process ahead of schedule, thereby minimizing downtime for our air cargo operations and enabling us to seamlessly resume normal business operations. The inclusion of the Business Intelligence function will help us better understand where operational efficiencies can be made, so we can provide efficient cargo handling services at our hub for all airlines operating into Zayed International Airport.”

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