TCE’s Total Cargo Management (TCM) service offers airlines an intelligent extension of its workforce as and when required. Headquartered at Frankfurt/Main Airport, TCE’s certified team provides 24/7 operational and commercial cargo management support across over 230 airports, handling more than 150,000 tons of freight annually. Its experts cover all aspects of air cargo – from sales and supervision to audits, customs, and specialized commodities such as lithium batteries, pharmaceuticals, and high-value goods. TCM alleviates an airline’s workload by offering comprehensive support and solutions tailored to the carrier’s specific needs. The TCE team works alongside the airline’s organization, taking care of coordination, transparency, and continuous performance improvement on its behalf, where needed – be it in sales and market development all the way through to customs and final delivery. TCE staff are highly trained in compliance, safety, and quality, and serve to improve efficiency and commercial success for their airline partners. They have access to digitally enhanced tracking, monitoring and reporting processes, enabling them to proactively prevent incidents by reacting in real time. According to Managing Director Sarah Scheibe, TCE continues to develop its TCM offering by integrating digital visibility tools with structured supervision. While technology strengthens commercial decision‑making and predictive risk detection, she emphasizes that human expertise remains a cornerstone of operational reliability worldwide.
Sarah Scheibe, Managing Director of TCE, detailed: “At TCE, Total Cargo Management means ensuring intelligent sales decisions and active, end-to-end operational control from shipment acceptance to delivery. We liaise very closely with each airline to establish its standards and then adopt its business strategy and take on the responsibility for its cargo operations where required, bringing in greater efficiency and a more effective use of available resources. For example: we took on full customs reporting for one of our airline partners. Within the first year of implementation, providing ongoing 24/7 supervision and monitoring, TCE reduced the airline’s customs-related non-compliances by more than 95%.”
“Most incidents begin during acceptance, build-up or ramp transfer rather than in flight. Errors typically originate from documentation gaps, segregation failures or time-pressure handling decisions. If supervision is weak, then routine processes such as ULD build quality, ramp exposure time, and segregation discipline, pose the highest risks. Therefore, on-site supervision is essential as we can arrange immediate correction before errors reach the aircraft. We recently handled the shipment of a rare one-of-one vintage vehicle from Frankfurt, a highly unique and sensitive piece of cargo. With our operations coordinators supervising on-site, the entire process was executed smoothly and without deviation.”
