ECS Group’s Pathfinder, a web-based track and trace solution developed in-house by its Cargo Digital Factory in AUG19, has now been made available as a separate software service option for interested airline customers whether or not they already have an ECS Group GSSA contract. Pathfinder has been continuously developed and now includes features such as in-flight geolocation (map view) and notifications to customers. Corsair is the first of the airlines to make use of Pathfinder’s comprehensive tracking solution and is thus in a position to provide its customers with total, real-time shipment status transparency. A decision, the airline says has not only enabled more efficient internal processes with regard to resources and costs, but also resulted in improved customer satisfaction and greater confidence.
Jean Ceccaldi, Managing Director of AeroCargo by ECS Group, explained: “This is the first time we are implementing Pathfinder as an add-on option to our GSSA contract, and not only as part of the TCM package. We are proud that one of our oldest, and certainly among the most consistent customers can now enjoy the full benefit of our best-in-class tracking solution. We have been the exclusive GSSA for Corsair since 1986, and that is an exceptional record within ECS Group. Long may it continue.”
Adrien Chauvière, Cargo Manager at Corsair, detailed: “The need for complete shipment journey visibility has skyrocketed in importance in recent years. Our customers want to know where their shipments are at any given time and expect us to deliver at least the same standard of information that they are used to when privately ordering goods online. The situation in the air cargo industry is still very fragmented and until we switched to Pathfinder, much of our tracking process was carried out by phone or email. The process was largely manual, time-consuming, and far from seamless, let alone capable of providing real-time information. Of all the possible alternatives on the market, Pathfinder stood out as the best option with the best design. It lives up to the excellent software quality we are used to from ECS Group’s Cargo Digital Factory solution suite. All Corsair destinations – including our trucking-only locations – are uploaded in the system. Pathfinder has proven to be an additional element of confidence for our customers and has greatly increased customer satisfaction.”
