Air India counts on IBS Software’s iCargo Platform

Opting for a strong software provider to support its growth. Image: Air India

One of India’s largest airlines, Air India, has opted to implement IBS Software’s iCargo solution as it focuses on its global air cargo operations growth strategy. A large part of that strategy includes digital transformation across its core business areas: passenger services, fleet, and cargo operations. Regarding the latter, it is here that iCargo will support in streamlining and digitizing the airline’s end-to-end cargo management, enabling seamless integration of numerous cargo operations from sales to billing within a single, integrated platform. With greater digital transparency and control, Air India will be in a better position to make commercial and strategic decisions.

The kick-off has begun and iCargo’s first end-to-end implementation is planned for delivery within nine months from the project’s start. Air India can expect immediate business benefits, the software solution provider promises. “Subsequent phases will introduce incremental value-added capabilities, further enhancing Air India’s cargo capabilities as it endeavors to meet India’s ambitious target of handling ten million tons of air cargo per year by 2030,” the press release states.

Nipun Aggarwal, Chief Commercial and Transformation Officer at Air India, explained: “Air India is on a transformation journey to not only reaffirm its position as a global leader in aviation, but to also establish foundations for future growth. Air cargo is one of the key drivers of our roadmap for future growth, and technology will be at the core of it.”

Somit Goyal, Chief Executive Officer at IBS Software, added: “As one of the most iconic airlines in the world, partnering with Air India is a proud moment for IBS Software. The Indian aviation market is on a major upswing, and we are excited to be partnered with a company that is dedicated to driving this growth. We are proud that our market-leading digital platform for the air cargo industry will support the ambitious transformation goals of Air India’s cargo offering and take it from strength to strength.”



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