It was the first Cargo iQ audit for the airline, and it passed it with flying colors: Malaysia Airlines Berhad Cargo (MAB Kargo) is now Cargo iQ certified. The audit examines a company’s entire air cargo operations to establish if it is capable of providing quality air freight services to and from its global published network. To this end, MAB Kargo which has been a member of the air cargo community since 2018, reported 95% of its shipments to Cargo iQ in JUN24, for its first certification audit in Malaysia. The certificate it now holds is valid for the next three years, after which it will again be audited against its Master Operating Plan. Each audit examines an company’s clear objectives, corrective actions, continuous improvement activities, shipment planning, visibility and reporting, and alignment with the Master Operating Plan. “Cargo iQ helps members create a robust quality management framework – part of which is a methodology to plan, control, and measure the movement of shipments in various steps along the way,” the release states.
Zulkefly Ujang, Head of Operations, MAB Kargo, announced: “We are extremely excited to join the distinguished list of Cargo iQ certified carriers. The certification stands as a testament of our unwavering commitment to provide seamless critical milestone tracking capabilities of our customers’ shipments throughout our cargo and airline network. The improved visibility on our service deliveries via CIQ dashboards enables proactive tactical measures to be taken to continuously maintain service consistency for our customers while driving higher performance standards from our handling partners.”
Laura Rodriguez, Manager Implementation and Quality Assurance for Cargo iQ, stated: “The Cargo iQ certification provides documented proof that a member has put quality at the forefront of their planning and strategy, through building a robust quality management framework that follows our principles. We are always very pleased to see members go through the audit process successfully, and even more so when it is their first ever Cargo iQ certification – it is rewarding for all the people that have been part of that process and a recognition of their hard work.”
