Cargolux has achieved a triple milestone on its digital transformation journey. It announced on 05DEC24, that it has now gone live in Germany and the Benelux on three of the air cargo industry’s leading booking platforms: cargo.one, CargoAi, and WebCargo by Freightos. More countries and geographical regions will be rolled out stepwise, following this initial launch. The decision to branch out onto digital marketplaces came as part of Cargolux’s endeavor to meet changing customer requirements by investing in resource optimization and state-of-the-art digital innovation. Presence on the digital marketplaces will further extend Cargolux’s reach and availability to perhaps hitherto untapped customer potentials. Freight forwarders can look forward to efficient and seamless booking processes as the marketplaces offer customers swift, easy, and direct access to capacity, with Cargolux able to provide swift responses.
Mathieu Weber, VP Digital Sales & Marketing, stated: “As the demand for digital processes grows, we are intent on embracing change and broadening our digital reach. Joining marketplaces offers an additional, intuitive tool for our clients to book capacity that matches their requirements. This tool will not only enhance customer experience, it will also allow Cargolux to strengthen its market footprint.”
Domenico Ceci, EVP Sales & Marketing, commented: “The partnership with marketplaces is the latest step in Cargolux’s wide-ranging Sales Digitalization program. Service excellence has always been central to the Cargolux philosophy, and this initiative is an additional step towards seamless and tailored service.”
Moritz Claussen, Founder & Co-CEO of cargo.one, said: “As we continue to deliver on our commitment to offering forwarders the largest portfolio of digitally connected airlines worldwide, we are thrilled to announce our ongoing partnership with Cargolux. This global collaboration is excellent news for forwarders, providing a significant leap in digital access to Cargolux services.”
