
Leading global GSSA, ECS Group, has partnered with CargoAi to revolutionize its email quotation process. The integration of CargoAi’s CargoCoPilot API into ECS Group’s operations has automated the handling of rate requests and quotations. Generative AI is used to digitally improve the entire quotation handling, doing away with the need for manual email processing. More than 10,000 quotations per month are now being handled digitally, transforming ECS Group’s quotation workflow in 23 of the countries in its network. CargoCoPilot has significantly reduced workloads and boosted efficiency for ECS Group’s operational and sales teams, giving them more time to focus on customer-facing tasks. The API converts unstructured email data such as shipment details, dimensions, and special handling codes (SHC), into structured information, feeding directly into ECS Group’s Quantum quotation tool and automatically generating email responses with quotations.
Key benefits of the integration include effortless automation, enhanced accuracy, and global adaptability with multilingual capabilities. The rapid implementation, operational within a week of the proof-of-concept phase, demonstrates CargoAi’s commitment to delivering efficient solutions.
Since implementation, ECS Group has achieved 34% automation of quotations in just a few months. This success has prompted plans for further market expansion, solidifying ECS Group’s position as a digital innovation leader in the air cargo industry.
Jean Ceccaldi, CEO of ECS Group, shared: “Data entry is one of the least attractive aspects of the job for our teams. With CargoCoPilot, we’ve not only reduced manual workloads but also made the process significantly faster, more reliable, and more attractive for our staff as new hires aren’t thrilled about data entry. The tool has become a real companion, easily integrating into our teams’ routines and driving enthusiasm for its adoption without any training or guideline. Our teams can’t imagine going back to life before CargoCoPilot.” Matt Petot, CEO of CargoAi, commented: “Our partnership with ECS Group represents the future of air cargo operations, where AI-driven tools like CargoCoPilot empower teams to achieve greater efficiency and focus on what truly matters. Seeing such rapid adoption and enthusiasm from users is a testament to the strength and practicality of the solution.”