Good tech will increase work efficiency and the Dutch On Board Courier (OBC) company, Wings on Board (or Wings, for short) recently confirmed this following its experience. Since implementing a specially customized app called ‘My Wings’, developed by Awery Aviation Software, the OBC provider has registered a 25% increase in its productivity. When your company collaborates with more than 3,2000 couriers across over 150 countries, and you provide 24/7/365 OBC services, then that’s a considerable and welcome efficiency gain. ‘My Wings’ was developed in collaboration between Awery and the Wings team, with the aim of providing seamless and clear communication between customers, couriers, and the Wings team. Enhanced customer experience, real-time tracking and visibility were intended results. “The solution digitalizes Wings’ day-to-day operations from request and quotation handling to mission and courier management, allowing the Wings team to win more business with the same number of staff,” the release states, going on to reveal that it is also built using both eMagic, Awery’s AI-powered feature that processes and extracts important information such as customer details, cargo specifications, routing, and special handling requirements from digital communication methods, and Awery’s Enterprise Resource Planning (ERP) system, along with custom-designed track-and-trace software. The result is a comprehensive OBC service solution that ticks all the concept’s boxes.
Vitaly Smilianets, Founder and Chief Executive Officer, Awery, underlined: “Every logistics provider has unique operational requirements, so it is essential that we work together to create digital solutions that address each client’s specific pain points. For Wings on Board, we developed a solution that automates previously manual tasks, and provides secure access to critical operational data, allowing for communication between all parties involved in the shipment.”
Raz Brod, Managing Director, Wings, concluded: “In recent years, the OBC industry has changed drastically, especially since disruptions during the pandemic, meaning that we have had to fundamentally change the way we do business. We realized the need for a technology partner who could develop a solution to eliminate the time-consuming manual processes that were slowing down our operations, and since implementing Awery’s software, we have seen a significant increase in efficiency.”
