In response to growing demand for a seamless, flexible, and fully digital cargo experience, Air France KLM Martinair Cargo has added an allotment customization feature to its myCargo platform. This is a “significant update” because it allows customers to have complete control over their allotment bookings. The release speaks of bringing “the autonomy of spot bookings to contracted capacity”.
The company is focused on facilitating the entire cargo experience, it says: “from quotation and booking through to tracking.” In giving authority to customers to customize their allotment bookings so that they meet contractual requirements, does away with manual intervention via a customer service representative, and is therefore a far quicker and more efficient process. The new feature allows users to select their own Air Waybill (AWB) numbers as well as define specific origin and destination points for shipments, ensuring routing requirements are met. Further, detailed cargo and handling information can be entered and shippers designated according to the respective contract terms and agreements. These enhancements deliver substantial benefits – mostly speed and control. Customers gain enhanced flexibility to manage complex contracts, including those involving multiple origins, destinations, or product groups. They are not bound by the limitations of pre-assigned AWBs, since choosing their own means accelerated booking and handling processes. And finally, a fully digital, self-managed booking experience brings convenience and independence. GertJan Roelands, SVP Commercial at Air France KLM Martinair Cargo, stated: “Empowering our customers to manage their business anytime, anywhere lies at the heart of our digital strategy. The new allotment customization option in myCargo is a game-changer, giving users full control over their allocations 24/7. This launch marks a key milestone in our commercial transformation and reaffirms our commitment to customer-centric innovation.”
