Cargo iQ celebrated collaboration and data-driven improvement by presenting two new awards: ‘Team Up’ and ‘Scale Up’ – during its recent ‘Quality-Rally (Q-Rally)’ event in Madrid. The prizes spotlight projects that exemplify teamwork and innovation in tackling key air cargo industry challenges. Cargo iQ members were invited to share their initiatives that focus on enhancing operational quality and compliance with Cargo iQ’s framework. Best-practice presentations included success factors, lessons learned, and measurable outcomes – this transparency helps to educate all members.
Air Canada earned the ‘Team Up’ award for engaging cross-functional teams (operations, commercial, and IT) to deliver a 7% increase in ‘Delivered as Promised’ (NFD) performance. The airline strengthened its Quality Management System and improved data completeness, demonstrating how empowering internal teams with better tools translates into stronger reliability and operational consistency.
Kuehne+Nagel received the ‘Scale Up’ award for addressing discrepancies in air waybill route mapping. By collaborating with partner airlines, the forwarder enhanced ENCORE offset management, introduced PIMA (Participant Identification and Messaging Address) updates, and streamlined internal processes. These actions improved shipment evaluation accuracy, offering greater visibility for shippers and more meaningful performance comparisons across carriers.
Held during Cargo iQ’s Working Group sessions, the Q-Rally reinforces the organization’s mission to drive collective improvement and foster shared solutions that elevate quality across the global air cargo supply chain.
Marie Seco-Koppen, Executive Director, Cargo iQ, said: “Intentionally sharing the work done and articulating why it matters is part of raising operational quality. Introducing these two prizes encourages collaboration, rewarding the behind-the-scenes work that is driving industry standards forward.”
