dnata has given its Dubai cargo operations a major tech upgrade, transforming its existing cargo control center into a new Cargo Integrated Command Center (CICC) at Dubai International Airport (DXB). The result is a centralized hub that gives teams a near real-time view of everything happening across both DXB and Dubai World Central-Al Maktoum International (DWC), with data refreshing every 10 seconds.
The scale of what’s being monitored is impressive. In the 2025-26 financial year, the operation handled more than one million tons of cargo, 189,000 flight movements, and 46,000 truck movements. That kind of volume is exactly why the upgrade matters – and it comes at a time when Dubai is doubling down on its ambitions as a global cargo hub, with global air cargo demand up 3.4% year-on-year in 2025, according to IATA.
At the core of the CICC is a dashboard that pulls together three of dnata’s key systems: One Cargo, which tracks operational activity in real time; the Appointment and Dock Management system, which monitors truck movements at DXB and DWC; and Calogi, which covers landside activities plus last-mile delivery. Combining these gives the CICC team a full picture of the cargo journey, making it easier to spot bottlenecks before they cause delays, and to coordinate quickly across teams and facilities.
Nabil Sultan Al Murr, Group Chief Executive Officer, dnata, said: “Cargo operations involve thousands of interconnected activities every day, making operational visibility essential to maintaining performance at scale. Our enhanced cargo command center is part of our ambition to continuously evolve our operating model and infrastructure to strengthen Dubai’s position as a leading global logistics hub. The integration of our people, systems and operational data into a single operating environment gives us a stronger foundation to manage increasing complexity and support future growth.”
