CHAMP Cargosystems has gained another leading Asian airline as a customer for its Cargospot neo suite, built on its neo Platform. Thai Airways International is focused on improving its customer experience through more efficient operations – which, of course, are made possible by digital transformation. Greater digital control over what is happening across its cargo operations also means more stable and sustainable growth, and a better chance in the competitive industry environment. CHAMP’s neo Platform uses API-native architecture with embedded AI, connecting THAI’s commercial, operational, and financial functions in real time. Customers benefit from faster bookings, real-time tracking, and more transparency. Cargospot neo enables automation-driven cargo management across the entire cargo journey.
THAI has also adopted Cargospot neo Revenue Management, which offers demand forecasting and dynamic pricing on the basis of what it has learned through existing data. This allows THAI to optimize revenues, taking into account competitiveness and profitability factors.
Overall, Cargospot new covers sales, reservations, handling, warehousing, load planning, revenue management, and analytics in a single, connected system. Fragmented workflows are replaced by a single source of truth – reducing manual work and improving reliability.
Surapon Pisutpattana, Managing Director of THAI Cargo Terminal Service at Thai Airways, stated: “Selecting CHAMP and Cargospot neo as our Cargo Management System (CMS) was a natural choice as we continue to accelerate our digital transformation. Our longstanding partnership through Traxon cargoHUB has consistently demonstrated CHAMP’s reliability and commitment to service excellence. We have also seen first-hand how Cargospot enhances operational efficiency, with leading cargo operators in Thailand achieving new levels of performance through the platform. By adopting the CHAMP neo Platform, we are taking another significant step forward—connecting our operations in real time, strengthening our ability to manage capacity and demand more dynamically, and delivering a more responsive, customer-centric cargo experience.”
Manuel Galindo, CEO at CHAMP, said: “With the Cargospot neo suite and the addition of Cargospot neo Revenue Management, THAI are investing in a scalable, future-ready platform that will strengthen their competitiveness, support their growth ambitions, and enable them to deliver exceptional value to their customers in an increasingly digital and demanding air cargo market.”
