The Gulf carrier and the Swiss ground handling and cargo services provider signed a Memorandum of Understanding at the Arabian Travel Market, last week, that significantly expands their partnership – and they have hinted that this may not be the last expansion as Etihad’s international network develops. Ten new airports have been added to Swissport’s handling contract, bringing the total number up to 40. They are located across Africa, Europe, North America, the Middle East and Asia. While the focus is on ground handling and cargo services, there is also the consideration of expanding Swissport’s responsibility to include airport hospitality – something it already offers at 110 airport lounges across the world.
Greater focus is also being placed on technology and innovation, with a view of improved operational efficiency, service delivery, and guest experience. “By applying automation, artificial intelligence and data-driven insights, including Swissport’s work on autonomous ground vehicles, the two organizations aim to support safer, smarter and more seamless airport operations, while investing in the people and capabilities that will support it,” the release reveals.
Captain Majed Al Marzouqi, Chief Operations and Guest Officer, Etihad Airways, stated: “Etihad is expanding at pace, and each new destination we add depends on the right standard of service being in place on the ground before the first flight arrives. Working with one partner across 40 airports gives our guests the same experience whether they are departing from Europe, Asia or North America, and gives our operation the consistency it needs to match that expansion. By combining Swissport’s global expertise with Etihad’s ambitious plans, we can enhance efficiency, service quality and the guest experience across our operations, while creating a strong platform for what comes next.” Warwick Brady, President and Chief Executive Officer, Swissport, agreed: “Etihad and Swissport are a natural fit. We share the same ambition for operational excellence and an uncompromising focus on the customer experience. Etihad is embarking on an exciting phase of growth, and Swissport is proud to support that journey with our global network, our teams’ operational expertise and our technology capabilities. Our track record in managing complex, large aviation hubs will enable us to support Etihad effectively wherever its growth takes it.”
