Menzies Aviation has added artificial intelligence features to its digital Safety Management System, MORSE, to improve the quality, accuracy and consistency of safety reporting and investigations. An AI Assist tool supports staff when it comes to correctly reporting incidents. It also carries out quality review to ensure that the incident reports are complete, offering improvement suggestions, if needed. The press release underlines, however, that humans remain at the core of all safety-critical decisions.
MORSE combines incident and hazard reporting, investigations and safety data together in a single platform that Menzies deploys across its global operations. Staff have access to real-time visibility of safety and security risks. Better data means more informed decisions and safer operations for airlines, airports, passengers and staff. The company reported that 46,950 hazards were identified in 2025 – a 29% rise on the prior year, thus demonstrating a more proactive reporting culture. This year, over 6,800 potential disruptions have been prevented, including a tire defect caught in Romania, and undeclared dangerous goods found in Uganda before loading. Menzies intends to explore using the AI to spot patterns and contributing factors behind incidents, allowing earlier detection of emerging risks.
Menzies’ announcement coincides with its MORSE Week; a twice-yearly safety culture program. MORSE stands for Menzies Operating Responsibly, Safely and Effectively and spans 347 airports in 65 countries.
Yogesh Parekh, Chief Safety & Training Officer, Menzies Aviation, stated: “Safety and security underpin every service we deliver for our customers. MORSE already gives our teams a robust framework for identifying, investigating and learning from incidents across our global operations. AI is helping our teams produce clearer, more consistent reporting and investigations, giving them better information when making decisions on safety and security. Technology will never replace the expertise and judgement of our people, but it can help them make better-informed decisions. As these capabilities evolve, we see significant opportunity to use data and insights to better understand emerging risks and continue improving safety performance across our network.”
