Swissport and Lufthansa emerged as winners at the Cargo iQ Quality-Rally (Q-Rally) held in Singapore for their collaborative project, ‘Freight into Warehouse’ (FIW), which has been implemented across all Swissport and Lufthansa stations. Their initiative aimed to enhance the accuracy of Service Level Agreement (SLA) measurements in aircraft, drop-off, and warehouse processes. Swissport’s Priscilla Marques, Swissport’s Manager Global Operations Cargo, spearheaded the project using a continuous improvement approach. The process began with manual logging of shipment movements, followed by system analysis, improvements, remeasurement, and further refinements.
During the Q-Rally, the team shared insights and demonstrated improved workflow efficiency through upgraded ramp delivery profiles. These enhancements also fostered greater accountability among stakeholders. Jussi Lemola, Swissport’s Vice-President Global Operations, highlighted the importance of a station-specific approach to effectively implement the milestone and identify bottlenecks. Swissport relied on existing resources for FIW implementation and contributed to the Cargo iQ Membership’s efforts to advance the initiative.
The bi-annual Q-Rally brings together Cargo iQ stakeholders to showcase projects aimed at improving air cargo processes, reinforcing the industry’s commitment to continuous advancement.
Marie Seco-Köppen, Executive Director, Cargo iQ, explained: “The Q rally is designed to push continuous improvement and encourage Cargo iQ stakeholders to challenge each other and work together, share learnings, and make their efforts and results visible. Swissport and Lufthansa showcased it wonderfully. Obviously Swissport and Lufthansa’s win goes beyond the Q-rally. The implementation of FIW being a key example of how value is created among partners. It also reflects, how milestone implementations have a ripple effect on the airport processes as a whole.”
