Air India Cargo has taken a significant step in its digital sales strategy by partnering with cargo.one – the first digital channel it has chosen to collaborate with. This makes its capacity available for real-time quoting and self-service booking through the platform. The collaboration gives the thousands of freight forwarders using the digital platform, faster access to the airline’s global cargo network, including key routes from India/South Asia to major international gateways, while supporting the airline’s wider transformation and growth plans. Air India operates cargo services out of its hubs in Delhi, Mumbai and Bengaluru.
cargo.one users can already browse, quote and book general cargo up to 2500 kg on Air India’s international services between destinations in India and global gateways such as Frankfurt, Amsterdam, Zurich, New York, San Francisco, and Tokyo. This latest move by Air India is part of its major expansion strategy that includes upgrading and extending its fleet with 600 new aircraft in the coming years. cargo.one intends to support the airline in its growth plans by facilitating access to its capacity.
Ramesh Mamidala, Head of Cargo at Air India Cargo, said: “As Air India continues its transformation journey, enhancing digital capabilities and customer experience remains a key focus for our cargo business. Our partnership with cargo.one expands the digital accessibility of Air India’s cargo network and capacity to freight forwarders worldwide, enabling faster, more seamless booking experiences and improving ease of doing business across markets. This collaboration will help us strengthen our commercial reach while offering customers greater convenience, agility and efficiency.” Moritz Claussen, Founder & Co-CEO of cargo.one, enthused: “It is tremendously exciting to bring Air India Cargo’s significant capacity to our thriving global customer base. As forwarders apply agentic AI for optimized decision making, quoting and booking, it is imperative that carriers like Air India Cargo have their capacity fully integrated into these modern operating methods, particularly within large global forwarders who power their procurement and sales at scale with cargo.one.”
