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Freight forwarders juggle many topics

Within the complex world of air cargo logistics, the freight forwarder is the ultimate switchboard. At the World Cargo Summit 2025 in Ostend from 27-29JAN25, their role was discussed in the panel ‘Forwarders and the Future of the Air Freight Supply Chain.’

Danita Waterfall-Brizzi, Principal Cargo & Logistics Consultant, Hospitio, acted as the moderator. Participants were David Wystrach, Global Head of Air Freight, Scan Global Logistics; Jody Paulus, CEO, Optitune OY; and David Bellon, Head of Air Freight Belgium, DHL Global Forwarding.

The start-off question was: How are things looking in cargo now compared to last year? According to David Bellon, the current challenges and concerns are in the issues of capacity and stability, referring to both geopolitics and e-commerce. Forecasting, transparency and compliance are of the utmost importance. Other things that must be monitored are pressing talent and workforce issues and embracing sustainability more than ever while at the same time keeping an eye on costs. Mr. Bellon said: “Apart from the current state of the industry and the challenges we face, there are also internal issues such as collaboration. We pretend to be one industry, but there are different actors pursuing different objectives. As for us, with a good 2024 as a baseline, we are hopeful for 2025. After all, as freight forwarders, we have proven to be agile and resilient, enabling us to weather storms.”

L > R:  Moderator Danita Waterfall-Brizzi and panelists David Wystrach, Jody Paulus and David Bellon – picture: CFG/ms

The voice of the shipper
Jody Paulus represented the voice of the shippers. His company, Optitune OY, produces nano-coatings for various industries, designed to improve the durability, optical qualities, and sustainability of glass, plastic and metal surfaces, and offering corrosion protection for these and similar materials. The production plant is in Oulu, some 700 km from Helsinki. “A challenging place to ship from,” he said. “Our products are shipped as a liquid, and must be kept below 8° Centigrade.
Optitune is also a scale-up, planning to produce approximately 8,000 kg in 2025, 14,000 kg in 2026, and 30,000 kg from 2027 onwards. “We need a price inclusive offer for shipment one year ahead,” said Mr. Paulus. “Our own clients are now asking the same price for multiple Asian production sites in China, Vietnam, Malaysia. So, our questions are: will we have the capacity to ship? Can we have a fixed price? How about avoiding peak times and maximizing off peak in multiple locations?” Important and difficult questions, in fact.

Game-changer
David Bellon admitted that the Covid pandemic was a great game-changer. “After Covid, we have stepped away from tradition and bad practice. Now is the moment to materialize these changes.”
He was seconded by the other David, David Wystrach, who said the crux is how to build a resilient pipeline. “Covid required empowered people to better understand the supply chain.” But the freight forwarders, too, have to be profitable. “Capacity, sustainability and compliance all come at a price. High quality and reliability are the key, Mr. Bellon warned. According to David Wystrach, it all comes down to resilience: “We need to remain resilient. The better your relationship is with your client, the less likely is that they will be shopping around.”

Fruit Logistica was a sparkling trade show

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From 05-07FEB25, members of the fresh produce industry gathered in Berlin to attend this year’s Fruit Logistica. It was a colorful event, with halls full of attendees, many interesting presentations and a multitude of innovative ideas from companies and business associations. Airlines such as Condor and Lufthansa Cargo, for which the transportation of fresh produce is part of their daily business, also showed their face to the customer by running stands where they discussed with forwarding agents and producers of fruits and vegetables.

Lots of fruit, a wide range of vegetables – exhibitors from all over the world presented their products in Berlin – picture: Messe Berlin

Alexander Stein could hardly have imagined a more successful start. On 01FEB25, he took over the management of Fruit Logistica from former trade fair boss, Karl Mangelberger, and kicked off with the experience of a very special kind of trade show. Feedback such as the following should be entirely to his taste: “Fruit Logistica 2025 was a very convincing and interesting trade fair, so the visit was worthwhile for our company. Compared to last year, more people flocked to the halls, especially on the second day (06FEB25). We met many customers, talked to them and made new contacts,” summarizes Alain Tulpin, CEO of the Belgian Tulpingroup, a leading freight forwarder in the fruit and vegetable business.

Presented innovative packaging solutions: Emilio J. Pérez, Managing Director of FEDEMCO and Communications Mgr., Elena Póstolev Sanchez  –  courtesy: FEDEMCO

Packaging gains more importance
And for FEDEMCO, the Spanish association for wooden packaging and components, the stand at the Berlin Show signals the start of its pan-European expansion, emphasized spokesperson, Elena Póstolev Sanchez. Above all, she is taking this experience from Berlin back home to Valencia: “Producers and consumers are becoming increasingly aware of sustainability issues.” In addition to the cultivation and transportation of fresh produce such as lettuce, celery, lemons, oranges, onions and apples, this also includes the type of packaging. “The wooden packaging of the members of our association, whether made of solid wood, fiberboard, plywood or a mixture of these, is fully recyclable and certified by ECOWOOX.” At the Berlin-held trade show, Artur Vélez, Vice-President of FEDEMCO, presented this innovative European certification mark for wooden packaging to the public.

And the winners are…
Michael Koch from the Agricultural Market Information Company (AMI), and author of the European Statistics Handbook, confirms that topics such as organic products, as well as regional production and sustainability in general, were more in focus in 2025 compared to the previous year. Asked about winners and losers, he names discounters as the clear winners in the fruit and vegetable trade. In Germany, for example, they account for 52% of all fresh produce purchased by consumers.

Condor’s stand at Fruit Logistica was highly frequented. Pictured front right is Thilo Schäfer, Head of Condor Cargo  –  CFG/hs

The fresh industry faces mounting challenges
Producers, on the other hand, have suffered setbacks. In most cases, they bear the entire risk for production planning and the consequences of harsh weather conditions like flooding or draught leading increasingly to severe crop failures. At the same time, the market expert points to growing international risks like the shelling of commercial vessels by the Houthi regime or the week-long closure of big ports due to strike actions. In addition, the increased occurrence of pests has led to yield losses, soil degradation continued further in some cultivation areas in 2024, and the availability of water for constant irrigation of agricultural products has decreased again.

Higher prices loom
In the current year, industry will have to find answers to the consequences of extreme weather occurrences jeopardizing the cultivation and transportation of fresh produce. Insurance premiums are likely to rise further due to devastating storms and flooding events, thus leading to higher consumer prices. There is also an increasing focus on sustainable packaging methods to guarantee the product quality of fruit and vegetables, Mr. Koch points out. These aspects are likely to feature prominently in forums and presentations at the next Fruit Logistica 2026 in Berlin.

Spotlight on… Abdallah Makanya, Cargo Import Coordinator, Swissport

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CargoForwarder Global’s ‘Spotlight On…’ series illustrates the great variety of careers on offer within the air cargo industry. When talking about air cargo, the focus is often on exporting freight: making bookings, searching for routes, airline capacities to certain destinations, cargo sales, etc. Yet, there are always at least two locations involved in a shipment’s journey, and what happens at ‘the other end’ is just as important as what happens at the start. This week’s focus, therefore, is on Import Coordination. Swissport’s Abdallah Makanya (AM) takes us through his responsibilities as Cargo Import Coordinator and shares his views on the air cargo industry.

‘The Unsung Heroes of Air Cargo’. Image: Abdallah Makanya – Cargo Import

CFG: What is your current function and company? And what are your responsibilities?
AM: I am the Cargo Import Coordinator, responsible for overseeing all aspects of cargo import operations. This includes managing the handling of consignments, ensuring compliance with customs regulations, coordinating warehouse logistics, and addressing any discrepancies or issues that arise during the import process. Additionally, I monitor performance metrics to maintain efficiency and ensure timely deliveries.

CFG: What does a normal day look like for you?
AM: In this industry, no two days are exactly alike, but generally, my day involves overseeing consignment handling, ensuring smooth warehouse operations, coordinating with customs and freight agents, and resolving any operational issues that may arise. I also monitor performance metrics such as on-time delivery of consignments and cargo handling accuracy.

CFG: How long have you been in the air cargo industry, and what brought you to it?
AM: I have been in the air cargo industry for over 10 years, driven by a passion for aviation that began in my early years. The dynamic nature of the logistics world and the critical role that air cargo plays in connecting global supply chains fascinated me. I started my career as a Statistic and Quality Assurance staff member, where I gained valuable insights into operational performance and process optimization. However, my growing interest in the management of warehouse operations and the hands-on aspect of cargo handling led me to specialize in import operations.

CFG: What do you enjoy most about your job?
AM: I enjoy the fast-paced nature of the logistics and aviation industry. Every day presents new challenges, and solving them keeps me engaged and motivated. For example, there was a case where a missing consignment piece caused significant concern for a customer. After a detailed investigation and collaboration with my team, we located the missing item within one of the verified boxes, ensuring a smooth delivery and restoring the client’s trust. Moments like these highlight the importance of attention to detail and teamwork.

CFG: What do you see as the greatest challenges in our industry?
AM: The industry is evolving rapidly with new technologies, but implementing and integrating these solutions effectively remains a challenge. Barriers include budget constraints, staff training, and resistance to change within traditional operational structures. To tackle these challenges, I believe in investing in automation, advanced tracking systems, and digital tools while ensuring proper training and change management strategies. Investing in automation, tracking systems, and digital tools is crucial, but adoption takes time and resources.

CFG: What advice would you give to people looking to get into the air cargo industry? Any particular training they should aim for?
AM: The air cargo industry is fast-paced and requires attention to detail, problem-solving skills, and adaptability. Gaining hands-on experience in warehouse operations or cargo handling can be valuable. Understanding industry regulations and safety procedures is also crucial.

CFG: If the air cargo industry were a film/book, what would its title be?
AM: Beyond the Runway: The Unsung Heroes of Air Cargo.Thank you, Makanya, for sharing your insights.

Thank you, Makanya, for sharing your insights.

If you would like to share your personal air cargo story with our CargoForwarder Global readers, feel free to send your answers to the above questions to cargoforwarderglobal@kopfpilot.at We look forward to shining a spotlight on your job area, views, and experiences.

Gemini shakes up ocean freight

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Full Steam Ahead! This setting is shown on the engine telegraph of the Gemini partners, Maersk and Hapag-Lloyd, that joined forces on 01FEB25. It applies not only to the sailing speed of the approximately 340 container ships jointly managed by the duo, but also to their entire business model. The model is a first in global maritime container shipping, strongly inspired by passenger and air freight traffic. Specifics were recently explained to media people by Rolf Habben Jansen, CEO Hapag-Lloyd, at the famous Hansa Theater in Hamburg.

Engine Telegraph, courtesy: FotoCommunity.de

Adopting the hub- and-spoke model
In aviation, the hub-and-spoke scheme has long been practiced and proven its worth. It effectively links core hubs with interconnected sub-hubs. This structure centralizes decision-making and resource allocation, while also simplifying communication channels. Its success is evidenced by the many global passenger and cargo airlines that organize their routes around a hub-and-spoke model to maximize efficiency and minimize costs.
Now, Gemini has adapted the scheme and aligned its network according to this system. “We will call at two or a maximum of three ports in the Far East and act accordingly in Europe,” Hapag-Lloyd’s CEO, Rolf Habben Jansen confirmed to journalists last Tuesday evening (04FEB25). For Europe, this means that mega-ships such as Hapag-Lloyd’s Berlin Express, which can transport up to 24,000 TEU, will only call at Tangier, Rotterdam and – occasionally – Wilhelmshaven, on westbound routes. At these key harbors, smaller feeder vessels will take over the shipments and distribute them across Europe, calling ports like Le Havre, Hamburg, Copenhagen or Gdansk, for example.

H-L “King“ Rolf Habben Jansen (center) and his round table at the Hansa Thater – photo: HLAG

Improving punctuality
In Hamburg, Hapag-Lloyd’s hometown, the maritime community is gnashing its teeth. This is because in the ranking of major European ports, the city will only play the second fiddle within Gemini’s hub-and-spoke network. However, thanks to the smaller feeder vessels, the tonnage handled remains more or less the same.
The scheme based on core and secondary routes will increase both carriers’ punctuality and hence their product quality, reasons Mr. Habben Jansen. This is a much-needed improvement because data shows that almost 50% of the vessels traveling on routes between Europe, North America or the Far East are delayed. It is of little comfort that the punctuality rates of competitors such as Yang Ming, Ocean Network Express, HMM, Cosco or Evergreen, are similarly critical.
“We intend to reach a punctuality rate of 90%,” Habben Jansen proclaimed. If successful, this would be a quantum leap, increasing the quality standards for the entire maritime industry. Achieving this is not rocket science, he holds. His calculation: A higher number of port calls exponentially increases operational delays. There is always a strike by dockers somewhere, certain ports are congested, and severe weather conditions are other obstacles delaying voyages. Hence: fewer port calls lead to greater adherence to schedules, supported by early data transmissions.
Even though Maersk provides 60% of the jointly operated fleet capacity, all Gemini management decisions are made on a 50/50 basis, Rolf Habben Jansen emphasized.

Hapag-Lloyd keeps growing its terminal business
While competitors such as CMA CGM, MSC and Maersk used the extra profits generated during the Covid pandemic to primarily build up a fleet of cargo aircraft on their way to becoming multimodal transport providers, Hapag-Lloyd has focused on acquiring ocean freight terminals. To this end, the subsidiary, Hanseatic Global Terminal, was founded in 2023, and now manages 20 strategically located terminals including ports in Europe, Latin America, the USA, and India. The company is interested in further acquisitions at strategically important harbors but is not willing to pay astronomical prices, says the manager.

One airline – three digital platform providers

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The press releases came in thick and fast this week: cargo.one, CargoAi, WebCargo by Freightos – all within 30 minutes of each other on the first day of the week. The message was out: CMA CGM AIR CARGO has gone digital.

And the airline confirmed its hat-trick on the CMA CGM LinkedIn page a few hours later: “The Future of Air Cargo eBooking with CMA CGM AIR CARGO is Here. We’re thrilled to announce that we are now live on CargoAi, cargo.one, and WebCargo, expanding our digital booking options for greater convenience and accessibility. In addition to our own eBooking Portal, customers now have easy and direct access to our booking capabilities through these platforms.
With our fully omnichannel approach, making [sic] business with us has never been easier: Seamless, instant bookings; Intuitive, quick, efficient, and hassle-free experience; Real-time tracking and personalized notifications to keep you in control.This launch underscores our commitment to providing innovative, user-friendly solutions for the air cargo industry.”

Image: CMA CGM AIR CARGO

Pretty young thing
Interestingly, this could be the first time that the airline adopting these established digital marketplaces is actually younger than the booking platforms themselves. Usually, it is the other way around – a long-standing airline opts for digital transformation via new technology providers. However, CMA CGM Group’s air logistics division, CMA CGM AIR CARGO, was launched in March 2021, which makes it two years younger than the next youngest company in this quartet: CargoAi.

CargoAi
CargoAi, which markets itself as the air cargo industry’s fastest-growing digital enabler, announced that it had entered into a strategic partnership with CMA CGM AIR CARGO. The airline’s network and products are integrated into CargoAi’s CargoMART freight management platform, following completion of a successful testing period, thus exposing its services to the 17,000+ freight forwarders in 130+ countries, who regularly frequent the CargoAi marketplace. “CargoMART provides a range of features including real-time capacity and rate visibility, quoting, e-Booking, and Track and Trace functionalities. One differentiating feature of the platform is the ability to compare flight options by carbon emissions, track CO2 emissions at a shipment level, and purchase sustainable aviation fuel (SAF) whenever required,” the release details, going on to underline the “mutual dedication to innovation and excellence in airfreight services” that the two companies share.
Matt Petot, CEO of CargoAi, commented: “We are delighted to collaborate with CMA CGM AIR CARGO, a prominent leader in the air cargo industry. This partnership highlights our dedication to providing best-in-class digital solutions that optimize operations and drive efficiency in the air cargo sector.”

cargo.one
cargo.one, launched in 2017, boasts more than 25,000 freight forwarders, also across 130+ countries, and can lay claim to being the first instant booking platform of its kind. CMA CGM AIR CARGO has now joined the 60+ other airlines on the cargo.one digital marketplace, as the press release confirmed: “Freight forwarders using cargo.one in the United States, Germany, France, The Netherlands, Belgium, and Italy, can now book capacity for general cargo and perishable shipments to destinations including Shanghai, Hong Kong, Incheon, Guangzhou and Chicago. Capacity options are available up to 5000kg with CMA CGM Standard service, and with Express service on applicable routes. In time, more available markets are planned to be added.”
Moritz Claussen, Founder & Co-CEO of cargo.one, stated: “The addition of CMA CGM AIR CARGO capacity to our portfolio reflects the unique depth and diversity of our carrier options. We are delighted to add our expertise to CMA CGM AIR CARGO’s digital strategy and bring its compelling services within the quickest, most convenient reach of many more forwarders.”

WebCargo and 7LFreight
Last, but not least, Freightos has also gained CMA CGM AIR CARGO as a partner airline publishing capacity both on its WebCargo and 7LFreight cargo booking platforms. “Launched on 30JAN25, CMA CGM AIR CARGO’s capacity offerings through Freightos’ platforms will streamline logistics for customers, offering expanded capacity across major trade hubs in Europe, North America, and Asia,” its release specified. As with the previous platforms, users will be able to access the airline’s global air freight network, view real-time rates and directly book “on key trade-lanes connecting the United States, France, Italy, Spain, and Asia. This partnership highlights the growing importance of flexibility and scalability in today’s post-COVID supply chain environment, where businesses face ongoing disruptions and the need for reliable freight solutions,” it continued.
Wayne Tyndall, VP Commercial – Freight Forwarders & Airlines at Freightos, said: “Adding CMA CGM AIR CARGO capacity to WebCargo and 7LFreight makes it easy for forwarders to eBook shipments on key trade lanes, helping the industry adjust quickly to changing market conditions.”

Seamless booking experiences
Freight forwarders thus have an array of options open to them, all offering simple and seamless 24/7 booking experiences with various additional features depending on the channel. CMA CGM AIR CARGO is an airline with a difference, given its niche in a much larger company that covers maritime, intermodal, and logistics solutions, and provides customers with comprehensive transportation and logistics support across their entire supply chain. Deploying a fleet of 3 Boeing 777F aircraft, each with a payload of 102 tons, and 1 Airbus A330F aircraft, (61-ton payload), the airline will welcome another 2 new Boeing 777 freighters this year and is set to take delivery of 8 new generation A350 freighters (104-ton payload) in 2026. It carries the usual airline product types and operates out of France’s Paris-Charles de Gaulles Airport to key hubs in Asia Pacific, Greater China and North America. Its flight activities are complemented by a strong road feeder network between Paris and Milan-Malpensa, Amsterdam, Liege, Munich, and Frankfurt.

EU puts SHEIN and TEMU in the pillory

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In 2024, 4.6 billion small shipments with a value of less than 22 EUR entered the European Union. Most arrive by cargo plane in Liège, but also in Copenhagen, Milan or Madrid. Repeated inspections by customs officers revealed that the product quality is often inadequate, and items tend to pose a health risk to users. On Wednesday (05FEB25) Brussels kicked off an initiative to regulate online retailers and the import of cheap goods from third countries.

The e-tailers SHEIN and TEMU are particularly affected by Brussel’s advance, as are Amazon and Etsy. No customs duties are levied on their products entering the EU if the value of a single shipment is less than 150 euros. The bureaucratic effort would be too great and the revenue from duties would be too low for filling the coffers of the EU member states, as shown in the past. What also favors these e-tailers financially is the fact that they only pay 4.8% in turnover taxes (VAT), in contrast to 19%, 20%, 22% or even more percent in most EU countries. This is the case, because they have  based their EU headquarters in tax haven Ireland.

EU Customs officials are now taking an even closer look at what’s in the shopping carts of SHEIN, TEMU and others  – Illustration: CFG

EU deprives them of privileges
For a long time, Brussels turned a blind eye to the activities of foreign low-cost suppliers. Meanwhile, however, the EU competition watchdogs seem to have woken up from their hibernation. On Wednesday (05FEB25) the Commission announced plans to levy handling fees for e-commerce shipments entering the block in order to offset the costs of customs inspections. A cornerstone of the intended step is the abolition of the current de minimis tax exemption for shipments valuing less than 150 euros. Simultaneously, Brussels announced measures to step up controls at airports to prevent the trade of unsafe or non-EU-compliant low-priced products.

Constant breaches of consumer protection
Recent checks at Liège Airport, one of the main e-com hubs in Europe, have revealed that the content of many e-com shipments violate EU safety regulations, or the products are made of hazardous materials which pose a health risk to users, particularly children.
Some of the complaints are alarming, says Sylvia Maurer from the European Consumer Organization BEUC: “We found many chemicals of concern in children’s toys or cosmetics. But also, electrical products that can cause fires or smoke detectors that don’t report smoke. Motorcycle helmets that meet absolutely no safety standards and break immediately. These products pose a huge risk for EU consumers,” she warned.
Following repeated breaches of consumer protection, Brussels announced that proceedings have been opened against Chinese e-tailer SHEIN.

EU Parliament still needs to consent the advance
EU Trade Commissioner Maros Sefcovic stated; “The number of parcels has risen sharply because some of them are deliberately fragmented in order to remain under 150 euros. This means an enormous amount of work for the customs authorities.” The planned reform envisages that the e-tailers themselves, rather than the buyers, will be liable for customs clearance and possible duties. However, the proposed new rule still must be consented by the EU Parliament before it becomes practical.
Only hours before the EU announced its decision on e-com, U.S. President Trump had imposed a 10% tax increase on all Chinese imports. In addition, hesuspended the “de minimis” customs exemption that allowed U.S. shoppers and importers to avoid duties on packages worth below USD 800.
However, market experts point out that ending de minimis is a double-edged sword. It could result in price hikes for American shoppers, but simultaneously also lower the tsunami of China produced low-cost products flooding the U.S., so playing politically into Trump’s hands.

Who does the elimination of de minimis hurt more: China or the U.S.?
Id this measure will have any effect on the trade flows between China and the U.S. remains to be seen. The National Association of Manufacturers are convinced that it will harm U.S. consumers instead. In a study conducted together with other industry groups the authors warned of steep price increases for U.S. consumers in combination with red tape hurdles and administrative fees jeopardizing imports. “Eliminating de minimis is the equivalent of a tax hike that would disproportionately impact small business owners and low-income consumers who purchase affordable goods online,”their bulletin reads. Next to Chinese online retailers, the main victims of the new regulation are likely to be low-income American households. The days when they could buy T-shirts for two bucks or pants for ten dollars seem to be gone, critics warn. The de minimis threshold was previously USD 200 but increased to USD 800 in 2015, when the Trade Facilitation and Trade Enforcement Act became law, ensuring a fair and competitive trade environment. Even under the Biden administration, the complete abolition of a tax-free allowance was discussed, which would mean that all imported goods would have to be cleared through customs according to their value. However, this is extremely time-consuming and difficult to control due to an increasing lack of trained personnel.

WFS has completed its acquisition of Menzies World Cargo AMS

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Flying the WFS flag in AMS. Image: WFS

Initially signed and announced in AUG24, the acquisition by Worldwide Flight Services Holland B.V. (WFS) of Menzies World Cargo (Amsterdam) B.V. (which is part of Menzies Aviation’s General Cargo Handling Operations at the country’s leading airport – Amsterdam’s Schiphol Airport (AMS)), was successfully completed on 31JAN25. In other words, all formalities such as consulting with the local works council and other required conditions have been processed, and WFS now owns part of Menzies Aviation’s cargo handling operations in AMS. WFS, which has been active in AMS cargo handling operations since 2005, now offers over 50,000 m² of warehouse space in which to serve its 120+ airline partners and freight forwarding customers. “The additional cargo capacity will support the continuation of WFS’ high service levels in Amsterdam and provide space for future growth,” the release states, going on to underline that: “Our strong growth over this period is a tribute to the professionalism and support of the entire WFS team in Amsterdam, and the trust placed in us by our customers. This acquisition reflects our strong commitment to the airport and its cargo community as well as our focus on providing the infrastructure and people capable of delivering high service standards for our customers and a platform for growth.” John Batten, Chief Executive Officer, Europe, Middle East, Africa, and Asia (EMEAA) at WFS, stated: “The Menzies World Cargo employees joining us as part of this acquisition, are a welcome addition to our team and will help us ensure WFS continues to play a key role in the growth of Amsterdam’s Schiphol Airport as one of Europe’s Premier Air Cargo Gateways.”

Kale chosen to develop Africa’s first ACCS

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Kale Logistics Solutions and Mozambique Airport Handling Services teams celebrate the development of Africa’s first Airport Cargo Community System.

Kale Logistics Solutions has announced the development of Africa’s first Airport Cargo Community System (ACCS) for Mozambique Airport Handling Service (MAHS). This landmark project aims to streamline operations and enhance efficiency in Mozambique’s growing air cargo sector. The ACCS will address critical challenges such as revenue leakage, lack of visibility, and data interchange between stakeholders, and will support the airport in going paperless. The system will be implemented in two phases. The first phase involves integrating finance and customs systems along with Kale’s GALAXY 3.0 airport cargo digital management system. Initially, the services will be extended to eight airports where MAHS operates, followed by twelve more in the subsequent phase. Kale’s ACCS will provide real-time tracking of cargo movements, automated regulatory compliance checks, and enhanced visibility for all stakeholders. This development is expected to position Mozambique as a potential multi-modal cargo hub within Africa, leveraging the country’s growing air traffic and increasing demand for logistics services.
Tubias Fondo, IT and Communications Head, Mozambique Airport Handling Service, explained: “Kale has been the torch bearer of air cargo digitization across the world, and we are proud to be the first adopters of its ACS in Africa. We strongly believe its technology-enabled solution will build strong business synergies for us in the long run.” Vineet Malhotra, Co-founder and Director of Kale, commented: “We at Kale are excited to deploy Africa’s first ACS. We are proud to bring our expertise and best practices to this collaboration, ensuring the highest standards of service and innovation. Developing ACS for a major player like MAHS in Mozambique is a milestone for Kale. We are committed to offering the best-in-class service for MAHS and look forward to having a long-lasting business relationship with them.”

Global GSA Group looks back on 30 years of success

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Growing stronger since Day 1. Image: Global GSA Group

Milestones are there to be celebrated and Global GSA Group is doing just that as it kickstarts its 30th year in the GSA business. Born in the Netherlands in 1995, it began serving two airlines: China Southern Airlines and Turkish Airlines. Meanwhile, its airline portfolio has expanded to include a variety of leading carriers. “Over the years, the company has played a pivotal role in helping airlines expand geographically, optimize revenues, and navigate market challenges. Notably, over 35% of the group’s offices were established specifically to meet the needs of its airline partners, demonstrating its long-term commitment to mutual growth,” the release underlines.
It attributes its success to the trust it has built up over the years with its partners, as well as remaining ahead of the game when it comes to adapting to industry changes. Digital transformation and operational innovation are two of its core focus points, all the while maintaining personal contacts to its clients. This strategy will continue as Global GSA Group looks to the future. The company collaborates with CargoTech to ensure the latest in digital solutions and operational efficiency. Digital tools assist in optimizing revenue streams, streamlining operations, providing transparency, and spotting and reacting to market shifts. And as cargo is a people business, Global GSA Group places great store in recognizing the capabilities and strengths of its workforce. “With a strategic aim to attract, develop, and retain talent, the company equips its employees with essential skills and certifications to remain at the forefront of industry advancements. Training programs range from on-the-job learning and mentoring to workshops, online courses, and industry events covering topics such as dangerous goods, IATA standards, digital tools, and sustainability,” the release reveals.
Ismail Durmaz, CEO of Global GSA Group, reflected: “’30 years of partnerships’ is not just a tagline – it symbolizes the trust, collaboration and shared success we’ve built with our airline partners. This incredible journey has been shaped by common goals, adaptability, and unwavering loyalty. We are profoundly grateful to everyone who has been part of our story.”

WebCargo bags two new carriers for its platform

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More carriers join WebCargo by Freightos. Image: Freightos

Canada’s WestJet Cargo and Norwegian Cargo, the cargo division of Norwegian Air UK, (in collaboration with the independent Dutch GSA Euro Cargo Aviation (ECA)) have both joined the air cargo booking platform, WebCargo by Freightos, with WestJet Cargo also bringing its capacity to the 7LFreight Platforms. With these two new carriers on board, WebCargo now covers around 70% of the world’s air cargo capacity and counts over 10,000 freight forwarding offices amongst its platform users. WestJet Cargo bring a capacity boost on routes out of Calgary (YYC), Canada to North America, Europe, and Asia, while Norwegian Air UK connects 40 European airports to Nordic countries, as well as North American, Asian, and Caribbean destinations, too. For Norwegian Cargo, it is its first venture into digital booking platform integration, and its rollout will commence in its key UK hubs: London Gatwick (LGW), Manchester (MAN), and Edinburgh (EDI).
Wayne Tyndall, WebCargo by Freightos’ VP Commercial – Freight Forwarders & Airlines, spoke of valuable capacity add through WestJet Cargo’s extensive network particularly for perishables and pharma solutions, illustrating: “Since launching WebCargo by Freightos, we’ve facilitated tens of thousands of eBookings from Europe to Canada alone, and with the addition of WestJet Cargo, forwarders now have even more options on key trade lanes like Calgary to Tokyo, London, and Paris.”
Kirsten De Bruijn, Executive Vice President at WestJet Cargo, stated: “We’re excited to join Freightos’ platform and expand WestJet Cargo’s availability to freight forwarders worldwide. This collaboration gives forwarders seamless access to our services on essential trade lanes while ensuring reliability and efficiency as global trade demands continue to evolve.”
Louis J Elgar of Euro Cargo Aviation on behalf of Norwegian Cargo, stated: “This marks a milestone for Norwegian Cargo as our first step into offering capacity on a digital booking platform, and we’re thrilled to partner with air cargo leader WebCargo by Freightos to make it happen. […] This partnership will simplify the booking process and give freight forwarders seamless access to our extensive network which spans the Nordics, Europe, and beyond.”