The men standing on the viewing deck of the BT Tower, have every reason to smile. Nick Weaver, Head of BT CCS-UK (Cargo Community Systems) & BT Air Logistics, is pictured on the far left. Next to him is Steve Parker, BIFA Director General, James Golding, Head of Cargo and Airline Partnerships at Heathrow Airport, and finally, on the right, Andy Cooke, BIFA External Affairs Consultant. They are all celebrating the official launch, on 29APR25, of a new British International Freight Association (BIFA) cargo community advisory body, headed by Andy Cooke (who has 30+ years of freight forwarding experience), that will bring cargo stakeholders together to ensure that the Heathrow cargo redevelopment will take their requirements into account. In the past, much of this task befell the CCSUK User Group. In focus is the major overhaul that is planned for Heathrow Airport’s cargo village and the redevelopment of the ‘Horseshoe’ cargo center. Freight management systems are to be modernized to facilitate data sharing within the cargo community.
Steve Parker, BIFA Director General, explained: “Whilst we wait for the promised third runway, BIFA is focusing on the airport’s cargo development. On behalf of our members, BIFA is already working closely with the airport to support its ambitious plans to deliver a fundamental change to the way cargo operates at the airport. Our intention with the establishment of an advisory body is to allow BIFA members and other stakeholders to work with the airport authority to have a central role and be at the forefront of discussions in what needs to be addressed. The plans unveiled last October, will mean a significant redevelopment of the cargo estate which is set to commence in the next two to three years, as the airport looks to accommodate rising demand, modernize some ageing first-line cargo handling facilities, and improve cargo flows and efficiency. BIFA is already a member of a strategic governance board set up by the airport authority [and] want[s] to be the conduit through which BIFA members can be at the heart of what is being developed for cargo at Heathrow. By participating in this advisory body, BIFA members and other stakeholders will be able to help shape best practice as the redevelopment of the cargo area begins, and develop methods via which the group can represent members’ interests on this subject in conjunction with the airport authority.”

Which is good news for Swiss WorldCargo as Cargologic takes care of its handling over at the airline’s Zurich hub. But it is also no great surprise, given the two companies’ strong focus on quality and safety for one of their most important cargo commodities. Both have been CEIV Pharma re-certified more than once. In fact, Cargologic was among the first to achieve IATA’s CEIV Pharma certification at the Zurich hub, exactly ten years ago. It was re-certified in 2022 and again this year, proving that its standards are very high. It also holds Swissmedic GDP compliance since 2014. Swiss WorldCargo was first CEIV Pharma certified in 2018, followed by re-certification in 2021 and 2024. “These milestones place Swiss WorldCargo among a selected small group of airlines that maintain full CEIV Pharma certification,” says the press release. Re-certification follows strict auditing that examines all handling and training processes, facilities, and commodity-specific requirements on site. Particularly when it comes to pharmaceuticals, quality and correct handling are of the utmost importance since failure to ensure product integrity can have fatal consequences.
Alain Chisari, Head of Swiss WorldCargo, stated: “We warmly congratulate Cargologic on their received CEIV Pharma re-certification and their continuous commitment to quality. This achievement reflects our handling partner’s dedication to reliable services and the key role they play in ensuring the integrity of our pharmaceutical shipments at our Zurich Hub. Together as strategic partners, we are pleased and proud to adhere to the highest standards in the air cargo industry and keep delivering secure and high-quality service to our pharmaceutical customers around the world.”
Marco Gredig, Managing Director of Cargologic, said: “This important award proves that our air freight handling processes are continuously being improved and meet the highest standards. Together with Swiss WorldCargo, we want to grow even more. As a leading company in the air freight industry, Cargologic attaches great importance to quality and excellent service.”

Its success formula reads “Global GSA Group + CargoTech = Customer CenTECH”, because according to a press release, the international GSA and the digital experts share a deep passion for technology and human expertise when it comes to business efficiency. To that end, it works closely with the members of CargoTech to develop solutions that place the customer or user first. With over 60 international airline customers and a major global expansion strategy planned, Global GSA has a vested interest in ensuring that its 500+ employees have access to digital tools that help them provide the best customer service. It has seen double-digit efficiency gains through CargoTech tools such as SkyPallet, CargoAi Marketplace, and Rotate Live Capacity, and Global GSA Group’s new Chief Commercial Officer, Zafer Aggunduz, is driving further digital change.
Ismail Durmaz, Chairman of Global GSA Group, believes: “Two crucial factors set a successful GSA apart from a standard one: People and Tech. We always talk about being ‘customer-centric’, and for sure, air cargo always has and always will be a people business. However, those looking for sustainable success in the industry, need to focus on becoming what I would term ‘customer-cenTECH’. It’s the fusion of excellent human intuition with the solid proof that digital data analysis delivers, that is the winning combination. And CargoTech, which incorporates this exact same philosophy, has proven to be the perfect partner for us. […] Thanks to AI powered forecasting, we can better predict demand, optimize capacity usage and ultimately boost revenues for our airlines. Seamless and simple booking processes save time for everyone, and real-time tracking provides peace of mind once the cargo is en route. […] Tech allows us to be fully present and available for our customers – and that human interaction is what our customers expect and receive from us.” Cédric Millet, President of CargoTech, explains: “CargoTech was founded on the premise that every time-consuming manual process should be digitalized so that employees can redirect their focus to tasks that bring more value. Removing and automating mundane, repetitive activities creates a more efficient, productive and satisfying work environment – one that benefits the company, the employees who have more time to dedicate to their customers, and the customers who appreciate fast, reliable responses and the knowledge that a personal contact has time for them whenever they require it. Global GSA Group is a prime example of how technology provides a solid commercial foundation complementing human expertise and enhancing the interpersonal relationships that the company is known for in this highly people-driven industry.”

As GSAs go, Mail&More is unique. It has specialized in providing services around mail and e-commerce logistics, and serves international postal operators, e-commerce retailers, and airlines of all sizes across the world, with a comprehensive solution for the transport of parcels and e-commerce: a segment that is still seeing double-digit growth in the air cargo industry. Its solution is fully scalable and allows airlines to participate in the e-commerce and small parcel logistics sector, doing away with the complexity often encountered in these commodities that do not follow standard cargo procedures. “Mail&More assumes responsibility on the airline’s behalf for all related commercial operations through to capacity sourcing and allocation, and is supported by innovative Mail EDI software,” the release explains, going on to say: “E-commerce features in every air cargo conference as the disruptor and fastest-growing commodity in air cargo. And it is one that requires specialized expertise given the sheer volumes of AWBs it generates as well as the last-mile network complexity of small parcels with very diverse end destinations.”
Mail&More’s tailored service, introduced just 3 years ago, was immediately welcomed by the market and the GSA today already caters to 20 international postal operators and 30 airlines – currently mostly headquartered in Europe and Asia. Its customers receive audits, strategic guidance, solution recommendations, and customized operational support as per the carrier’s size and structural focus; “whether large carriers aiming to further optimize and digitalize their e-commerce strategy, mid-sized airlines developing their parcel business with the right tools, or smaller and leisure airlines still defining their strategic direction.” Technology supports in product positioning, visibility and operational control. As a GSA, Mail & More is the connection between postal operators seeking ideal network solutions for the e-commerce platforms, consolidators and vendors that they serve, and airlines wanting to optimize their load factors. It brings both parties together, develops market shares, constructs routings, oversees and coordinates transport operations, and counsels customers on cross-border alternatives and other efficiency initiatives. “Because of its experience and understanding of regulatory bodies, customer expectations and airline processes in this product niche, Mail&More is a strong partner for airlines of any size seeking to improve or even launch their e-commerce strategy. What’s more, it is the only company in the world currently offering this service,” the release underlines.

Logistaas, a UK, cloud-based transport management systems provider, is actively used by freight forwarders in more than 75 countries and is credited with powering air cargo operations for over 5,000 freight forwarders worldwide. It also integrates with major air freight platforms such as Traxon CargoHub, WebCargo by Freightos, and others, enabling electronic air waybill (eAWB) submissions to over 100 carriers and providing real-time access to competitive spot rates and booking capabilities directly within the TMS. It was recently awarded Systems and Organization Controls 2 (or OSC 2, for short) certification, denoting it as fulfilling the highest standards when it comes to data protection from cyber security threats – something it is committed to as a company and on behalf of its customers. As with similar certification processes, the company applying is subjected to a stringent audit that is carried out by an independent operator who checks its data handling controls and other compliance measures.
SOC 2 was developed by the American Institute of Certified Public Accountants. It is designed to ensure that service organizations, particularly those handling customer data in the cloud, have effective controls in place to protect data security, privacy, availability, confidentiality, and processing integrity, and has meanwhile become an internationally recognized standard.
“Celebrating its tenth anniversary later this year, Logistaas develops TMS solutions for freight forwarders, shipping lines, and NVOCCs, and now boasts a global presence in over 75 countries, having integrated its systems with over 50 ocean and 100 air carriers,” the release states.
Kareem Naouri, Chief Executive Officer, Logistaas, explained: “Protecting customers’ commercially sensitive data has always been integral to Logistaas’ approach to product development. Cyber security threats are ever-changing and increasingly sophisticated, so our team is continually innovating to ensure we remain one step ahead of the game and our customers have peace of mind knowing their data is protected to the highest possible standard. SOC 2 certification is a testament to Logistaas’ rigorous security standards, and I am proud of the team for achieving this important milestone.”

In just a couple of weeks’ time, on 19MAY25, WestJet Cargo will double its flight connections to South Korea, from three flights between Calgary and Incheon International Airport in Seoul, to six per week: an adjustment that will remain valid until 13OCT25. With this, the airline is reacting to growing demand for air cargo and passenger transportation between Canada and South Korea. It is just a year ago, on 17MAY24, that the airline first began serving South Korea, and the company believes that “Over the past year, this route has played a pivotal role in strengthening economic ties between Canada and South Korea while supporting increased trade and tourism opportunities.” The carrier deploys a Boeing 787 Dreamliner on the route, which means a potential weekly cargo uplift of around 130 tons and 480 cubic meters.
Kirsten de Bruijn, Executive Vice-President, Cargo at WestJet, stated: “Doubling our frequencies is a testament to our commitment to strengthening connections between Canada and South Korea. We’re proud to enhance flexibility and capacity, supporting businesses in navigating a dynamic global trade environment.”
Julius Mooney, Commercial Director, Cargo at WestJet, added: “This expansion is driven by market demand and designed to provide our partners with greater opportunities for seamless imports and exports. It’s about offering solutions that empower businesses across both regions.”

AGI who provides ramp and cargo warehouse services in Canada and the U.S., and cargo handling solutions provider, Atlantis Transportation Services/ACI Air Cargo, have entered into a strategic partnership with the aim of enabling improved domestic and cross-border transport and seamless end-to-end cargo solutions across both North American countries. “Atlantis Transportation Services offers LTL and FTL services to major U.S. gateways including Miami (MIA), Chicago (ORD), New York (JFK), and Newark (EWR), along with dedicated routes between Montreal (YUL) and Toronto (YYZ). Leveraging AGI’s network of airport facilities as drop stations, the partnership enables efficient domestic and cross-border trucking options for customers,” the release details. Toronto Pearson International Airport (YYZ), in particular, where AGI was awarded cargo warehouse operations last month, and where it already cooperates with AGI’s ramp and warehouse services, is a case in point for unified cargo solutions at a key international gateway, offering efficiency, reliability, and customer service. “Airlines and freight forwarders can now benefit from a single point of contact for integrated cargo handling services, improving turnaround times, enhancing visibility, and driving customer satisfaction,” the release promises.
Jared Azcuy, CEO of AGI, said: “We are excited to join forces with Atlantis/ACI Cargo to create a streamlined, one-stop solution for cargo handling and transport. Our synergies support critical hubs for global trade, and this partnership ensures our airline and freight forwarding partners receive the highest level of operational excellence and support.”
Sylvain Lacelle, Vice President of ACI Air Cargo, confirmed: “At ACI, we’re proud to support this partnership, which brings not only operational efficiency but also innovative cost-saving solutions to the market. By combining ramp, cargo handling, and integrated trucking services under one umbrella, we offer customers a seamless experience with greater flexibility and reduced overhead. It’s a smart, forward-thinking approach that reflects where the industry is headed—streamlined, strategic, and customer-focused.”